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Doğaç Elektronik

Frequently Asked Questions

Doğaç Elektronik

Frequently Asked Questions

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Q1.What is a diagnostic tool?

.A diagnostic tool is a device used to detect and diagnose problems in the electronic systems of vehicles. These devices collect data from various sensors and control modules in vehicles and analyze this data to identify faults.

Q2.For which vehicles are diagnostic tools suitable?

Diagnostic tools are generally suitable for all OBD-II (On-Board Diagnostics) compliant vehicles. This covers most passenger cars and light commercial vehicles manufactured after 1996. However, it is important to check whether the devices are compatible with specific makes and models.

Q3.How do I use diagnostic tools?

Connecting the diagnostic tool to your vehicle is usually quite simple. Simply plug the device into the OBD-II port of your vehicle and operate it according to the device's instructions. The device reads the faults found in the vehicle and displays them on its screen or transmits them to your phone via mobile application.

Q4.Which problems can diagnostic equipment detect?

These devices can detect faults with engine control systems, transmission, braking systems, airbags and other electronic components. Some advanced models also provide information on emission systems and other critical vehicle systems.

Q5.What are the advantages of using a diagnostic tool?

Using a diagnostic tool allows you to quickly diagnose problems with your vehicle and make the necessary repairs on time. This can help you save both time and money. It also improves the performance and safety of your vehicle.

Q6.Which diagnostic tool should I choose?

The choice of device depends on the make and model of your vehicle, your needs and your budget. Basic models only read fault codes, while more advanced models can offer live data streaming, graphical representation and in-depth analysis.

Q7.How do I update my diagnostic tool?

Most diagnostic devices provide more up-to-date and accurate information with software updates. Updates can usually be downloaded from the device manufacturer's website and installed on your device via USB or wireless connection.

Q8.What is the warranty period of the diagnostic tool?

The warranty period may vary depending on the make and model of the device. Usually, diagnostic equipment comes with a 1-2 year warranty. It is important to check the terms and scope of the warranty before purchasing.

Q9.What is the warranty period for diagnostic equipment?

The diagnostic equipment you purchase is protected by a 2-year warranty provided by the manufacturer. This warranty ensures that your device is protected against manufacturing or material defects.

Q10.What is the warranty coverage?

The warranty covers manufacturing defects, material defects and malfunctions occurring under normal use. During the warranty period, such faults will be repaired free of charge or the device will be replaced with a new one.

Q11.What are the out-of-warranty situations?

Conditions not covered by the warranty are:

Improper use or installation
Physical damage (drop, impact, liquid contact, etc.)
Unauthorized repair or modification
Damages caused by natural disasters
Opening the warranty label

Q12.What should I do if I have a problem with my device?

If you experience a problem with your device, you can contact our customer support team. You can fill out the contact form on our website or call our customer service number directly to create a support request. Once we receive your request, we will evaluate your device and take the necessary steps to resolve your issue.

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